Shipping policy

Shipping & Delivery Policy – Medialens LLC

Effective Date: September 23, 2025

At Medialens LLC, we provide digital services and deliverables rather than physical products. This Shipping & Delivery Policy outlines how our work is delivered to clients.

1. Delivery of Services

  • All services provided by Medialens LLC are delivered digitally.

  • Deliverables (such as graphics, videos, reports, or campaigns) are shared via email, secure download links, or cloud-based platforms (e.g., Google Drive, Dropbox, or client portals).

  • No physical shipping of goods is involved.

2. Delivery Timeframes

  • Delivery times are agreed upon at the start of each project or subscription.

  • Standard delivery times may vary depending on the scope of work (e.g., 3–10 business days for creative deliverables, longer for large-scale campaigns).

  • Clients will be notified in advance of any expected delays.

3. Subscription Services

  • For subscription-based services (such as ongoing marketing, social media management, or consulting), deliverables are provided on a rolling schedule (weekly, monthly, or as outlined in the service agreement).

4. Client Responsibilities

  • Clients must provide all necessary materials, approvals, and information required for us to deliver services on time.

  • Any delays caused by the client (e.g., missing content, late feedback) may extend the agreed delivery timeframe.

5. Non-Delivery Issues

  • If you do not receive your digital deliverables within the agreed timeframe, please contact us immediately at contact@medialens.com or call (505) 390-9159.

  • We will investigate and re-deliver the files as soon as possible.

6. Contact Us

For any questions regarding our Shipping & Delivery Policy, you can reach us at:

📧 contact@medialens.com
📞 (505) 390-9159